Returns & Exchange Policy

Dearest Jewel Collector, thank you for shopping with us. At Hephzibah’s Treasures, we understand that sometimes a treasure may not be quite the perfect fit. Our goal is to ensure that your experience remains as graceful and luxurious as the items we provide.

• We accept returns and exchanges within 7 days of delivery, provided your item is in its original condition—unworn, unaltered, and unused. It must be returned in the same pristine condition as when it left our hands, with all tags, packaging, and labels fully intact.
  
  
• We do not issue refunds to original payment methods. Instead, eligible returns will be issued as store credit, allowing you to rediscover something even more magical from our collection.
  
  
• Customers are responsible for return shipping costs, and we recommend using a trackable shipping service for peace of mind.
  
  
• If your treasure arrives damaged or defective, we deeply apologize for the inconvenience. Kindly reach out to us immediately with clear images and videos of the issue, and we will work to resolve it with grace and urgency.
  
  
• Please note: We do not accept returns for any item that has been worn, customized, tampered with, or returned without its original packaging. Our treasures are delicate and designed to remain flawless.
  
  

We’re here to help make sure your experience is golden from start to finish, because our treasures—and our customers—are one of a kind.